Fast responses build trust. The Support Ticket module enables clients to easily raise tickets while your team tracks, prioritizes, and resolves queries efficiently. Streamline communication, boost customer satisfaction, and never miss a support request again.
Support Ticket is your all-in-one ticketing solution — allowing you to manage customer issues quickly, efficiently, and professionally. Instantly view, respond to, assign, and close tickets all from one centralized platform. Deliver exceptional customer service with fewer delays and more organization.
Support Ticket’s centralized dashboard makes it easy to manage both tickets and agents in one place. Track the status of every query and ensure faster resolution to enhance client satisfaction.
Make support easy for your clients. With Tradoo ERP SaaS, they can submit tickets in seconds and get quick, helpful responses — ensuring fast, stress-free support every time.
Centralize customer support by allowing multiple admins to access, assign, and resolve tickets collaboratively. Track real-time progress and improve response times with a clean, organized dashboard.
Speed up support with a guided ticket submission process. Clients can select a topic from FAQs, fill a simple form, attach files, and instantly receive a unique ticket ID for easy tracking.
Easily access open and closed ticket statistics with intuitive visual breakdowns. View monthly ticket trends with interactive charts and stay informed at a glance.
Streamline your support workflow by categorizing tickets, updating statuses, assigning them to agents, and responding quickly — all from one intuitive platform
View all tickets and agent activities in a single glance. Analyze performance with monthly support charts and category-based breakdowns to stay organized and efficient.
Take your support to the next level with the Knowledge Base Module. Customize categories and provide clear, detailed answers under each title — making self-service faster and more effective for your clients.
The custom ticket form simplifies the inquiry process, making it easy and reliable. After submission, a unique link is generated for seamless follow-up communication, ensuring a smooth experience.
Customize ticket fields to collect exactly the information you need. Tailor forms to suit different departments or support types, ensuring faster resolutions and better customer understanding.
After submitting a ticket, clients receive a unique link to track progress and continue the conversation — keeping everything transparent and easy to manage.
Automated notifications, agent assignments, and status updates ensure no inquiry is missed — boosting satisfaction and building client trust.
Easily add new tickets as needed. Access a detailed list of all tickets with IDs, categories, subjects, statuses, and key details. Update them effortlessly by adding responses or changing statuses with a single click.
View every client ticket with real-time updates, including ticket ID, subject, category, priority, and current status — all in one organized table.
Quickly update ticket statuses, assign agents, and post replies. Keep your clients informed and your support team agile without switching tabs.
Give clients the ability to check ticket status, add comments, or respond using a secure link — reducing support load and improving transparency.
Tradoo ERP lets you streamline every aspect of your business — from accounting and HR to sales and support — all from one centralized platform. Simplify operations, reduce manual work, and scale faster with specialized, integrated modules designed to meet your unique business needs.
Unlock powerful features with premium add-ons for Accounting, HR, Payments, Leads, Communication, Project Management, and more — all under one roof. Pay only for what you use and grow at your pace.
Manage all your core business functions — Accounting, HR, Sales, Support, Inventory, and more — from one seamless platform with Tradoo ERP. Tailored modules give you more control, better insights, and scalable performance.
